FAQ- Design your Own Mug

What do you charge to design a mug with my own image?

We do not charge to design a 3313 Gallery coffee mug using your own image. There are no a set-up fees, hidden charges, or design fees with our image coffee mugs. The cost is $15.00 per coffee mug with a minimum purchase of two.

How do I place an order?

Click on Custom Mugs on the home page and follow the instructions. It's simple, fast, and stress free.

How do I send you the image?

Again, follow the instructions on the Custom Mugs link. Download your image using a JPG or Photoshop format of at least 300 dpi and submit it to us.  Alert us if you would like a special message on the mug using a particular font. We do the creative work and the heavy lifting.

What side should I place my image?

It's your choice!  All of our pre-designed 3313 Gallery mugs have the image on the side of the mug facing an individual holding the coffee mug in their right hand.  We think the image on the right side of the mug looks better.  The left side of the mug, or the back side is normally reserved for the printed message.

How do I know what the finished product will look like?

We will e-mail you with an image of your 3313 Gallery coffee mug. This will give you the opportunity to make any changes before final production. Please note that monitor settings, lighting, and color settings may cause shifts on coffee mug colors shown on 3313 Gallery website. Please contact us at 651-233-3313 if you have any questions or or concerns about the product color.

How long before I receive my 3313 Coffee mug?

Once the final image is approved, production time is normally 6-10 business days.

How can I pay for 3313 Gallery Coffee mugs?

The simplest and safest way is PayPal. Follow the instructions on the order form.

How is my order shipped?

FedEx is our carrier for shipping.

What is your return policy?

We will replace all coffee mugs at no cost if they are damaged during delivery. As with all printed material, there is a no return policy.

What is dye sublimation printing?

Dye sublimation is a method of applying an image to specially coated surface using specific sublimation inks, transferred under bonded heat pressured at a temperature of 350 to 400 degrees.

Why use sublimation printing?

The sublimation image process produces a mirror image of the original work, creating unsurpassed color reproduction of all imprinting processes. The image becomes part of the completed 3313 Gallery coffee mug and will never be subjected to degradation or fading under normal usage.

More about color

Please note that monitor settings, lighting, and color settings may cause shifts on coffee mug colors shown on our 3313 Gallery website. We work closely with our customers to achieve the best color matching on submitted images.  The color of the item may cause the color of the print to vary depending on certain previously mentioned conditions, therefore we can not guarantee a 100% match in color.  Please contact us at 651-233-3313 if you have any questions or concerns about the product color. 

Information About Our Mugs

Our 3313 Gallery coffee mug is the ultimate in style, size, and comfort. From the sleek white exterior, to the comfortable curved handle, this mug is for the serious coffee drinker. Our mug is just the right size, not too large so your coffee gets cold or too small and easily overfilled. Add a 3313 Gallery image or design your own and you have the world's best coffee mug. * 15 ounce brilliant white ceramic mug * White high gloss exterior glaze * Comfortable "C" curved handle * Dishwasher and Microwave safe.